A transactional chat platform including a customer sub-system and customer interface, a client sub-system and client interface, and a server sub-system and database is provided. The sub-systems may be configured to transmit data between the customer sub-system and the client sub-system, between the client sub-system and the server sub-system, and between the customer sub-system and the server sub-system. The client sub-system may be configured to initiate a transaction in response to customer communications via the chat box by identifying products from the product list based on keywords used by the customer and displaying those products as thumbnails in the chat box, receiving confirmation from the customer that the customer desires the products, and displaying a purchase prompt embedded interface entirely within graphical boundaries of the chat box, the purchase prompt embedded interface comprising billing and mailing address fields to be completed by the customer.
Legal claims defining the scope of protection, as filed with the USPTO.
2. The transactional chat platform of claim 1, wherein the artificial intelligence program comprises a neural network trained using chat histories between customers and live operators of the chat box to identify customer product requests.
3. The transactional chat platform of claim 1, wherein the training of the artificial intelligence program is supervised via hyperparameters assigned to the chat histories, the hyperparameters including whether a given chat history records a completed transaction.
4. The transactional chat platform of claim 1, wherein the artificial intelligence program is instructed to recommend products to customers based on the detection of keywords used by the customer.
5. The transactional chat platform of claim 1, wherein the artificial intelligence program is configured to undertake communications with the customer without requiring approval from a human operator.
6. The transactional chat platform of claim 1, wherein the artificial intelligence program is configured to share automated communications intended for the customer with the human operator and only to transmit the communications if the human operator approves and not to transmit the communications if they are rejected by the human operator.
7. The transactional chat platform of claim 1, wherein the artificial intelligence program is additionally trained based on the approvals and rejections of communications by the human operator.
8. The transactional chat platform of claim 1, wherein the artificial intelligence program is trained to detect misspellings of keywords, and upon detecting a misspelling of a given keyword, ask the customer whether the given keyword was intended.
10. The method of claim 9, wherein the artificial intelligence program comprises a neural network trained using chat histories between customers and live operators of the chat box to identify customer product requests, the training supervised via hyperparameters assigned to the chat histories, the hyperparameters including whether a given chat history records a completed transaction.
11. The method of claim 9, the artificial intelligence program instructed to recommend products to customers based on the detection of keywords used by the customer user.
12. The method of claim 9, the artificial intelligence program configured to undertake communications with the customer without requiring approval from a human operator.
13. The method of claim 9, the artificial intelligence program configured to share automated communications intended for the customer with the human operator and only to transmit the communications if the human operator approves and not to transmit the communications if they are rejected by the human operator.
14. The method of claim 9, the artificial intelligence program configured additionally trained based on the approvals and rejections of communications by the human operator.
15. The method of claim 9, the artificial intelligence program trained to detect misspellings of keywords, and upon detecting a misspelling of a given keyword, ask the customer whether the given keyword was intended.
16. The transactional chat platform of claim 1, wherein the stored program instructions further cause the processor to receive, via the client sub-system, a subscription request.
17. The transactional chat platform of claim 16, wherein the stored program instructions further cause the processor to confirm, via the server sub-system, the subscription request based on billing information received via the client sub-system.
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October 30, 2020
May 9, 2023
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