A computing system may obtain text corresponding to a conversation between an outside caller and an agent. The computing system may obtain data associated with the conversation that may be used to determine whether the outside caller is attempting malicious activity or not. The obtained text and data may be provided to a machine learning model to generate a probability score indicative of whether the outside caller is attempting to obtain unauthorized access or attempting other malicious activity. Based on determining that the probability score satisfies a threshold, the computing system may modify a permission (e.g., an API permission) of the agent. The computing system may deny the request to perform the action and may cause display of an indication that the request was successful.
Legal claims defining the scope of protection, as filed with the USPTO.
3. The system of claim 1, wherein the data stream comprises an indication that the external device is located outside a country associated with the computing device.
6. The method of claim 5, wherein modifying the permission associated with the agent comprises removing a permission to modify a database associated with the user.
10. The method of claim 5, wherein the data stream comprises an indication that the user is located outside a country associated with the computing device of the agent.
13. The medium of claim 12, wherein modifying the permission associated with the agent comprises removing a permission to modify a database associated with the user.
17. The medium of claim 12, wherein the data stream comprises an indication that the user is located outside a country associated with the computing device of the agent.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
July 13, 2022
October 8, 2024
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