Replacing email addresses with project-specific email addresses

This disclosure relates generally to video conferences and, more specifically, to replacing email addresses with project-specific email addresses.

Enterprise entities rely upon several modes of communication to support their operations, including telephone, email, internal messaging, and the like. These separate modes of communication have historically been implemented by service providers whose services are not integrated with one another. The disconnect between these services, in at least some cases, requires information to be manually passed by users from one service to the next. Furthermore, some services, such as telephony services, are traditionally delivered via on-premises systems, meaning that remote workers and those who are generally increasingly mobile may be unable to rely upon them. One type of system which addresses problems such as these includes a unified communications as a service (UCaaS) platform, which includes several communications services integrated over a network, such as the Internet, to deliver a complete communication experience regardless of physical location.

Individuals internal to an organization (e.g., employees and others working for a company) may use software, such as of a UCaaS platform or otherwise, to support individuals external to the organization (e.g., vendors, customers, or guests of the company). For example, the internal users may use email and calendar software, such as those of UCaaS and other software platforms, to communicate with the external users and conduct meetings with the external users (e.g., video conferences). However, conventional email software may be inadequate in various circumstances due to its technical design approaches. For example, when a first internal user (e.g., an account representative) copies a second internal user (e.g., a subject matter expert) on a message to an external user (e.g., a customer) processed using conventional email software, the external user may unintentionally reply to one internal user without copying the other. Also with conventional email software, when the first internal user or the second internal user leaves the project associated with external user, and/or a third internal user (e.g., an alternative subject matter expert or a replacement) joins the project, the external user may continue to send messages to the second internal user and/or not send messages to the third internal user, for example, because they are unaware of the third internal user's relation to the project and/or that the second internal user is no longer working on the project. These circumstances may cause inefficiencies in supporting the external user and the project.

Conventional calendar software may also be inadequate in various circumstances. For example, when the first internal user (e.g., the account representative) sends a calendar or meeting invitation to the second internal user (e.g., the subject matter expert) and the external user (e.g., the customer) to discuss the project, with conventional calendar software the invitation may be genericized to include a date, a time, and information (e.g., an agenda) for the internal and external users to equally consume. Including more detailed information in the invitation for the internal user to consume might not be appropriate for the external user (e.g., the organization's proprietary information), and including more detailed information in the invitation for the external user to consume might be irrelevant and a distraction to the internal user (e.g., background about the organization). With only genericized information in the meeting invitation, the second internal user and the external user may not receive adequate information to prepare for the meeting. This may also cause inefficiencies in supporting in the project.

Implementations of this disclosure address problems such as these by separating internal and external meeting invitations for a same meeting event to enable deeper insights for internal and external users. This may enable a controlled experience that distinguishes between the needs of the internal and external users (e.g., a two-headed meeting invite). Some implementations may include a software system that receives a request for a meeting event. For example, an internal user (e.g., internal to the organization) may initiate the request through a graphical user interface (GUI). The request for the meeting event may include information, such as a date, a time, a location, and/or invitees that identify an internal user and an external user (e.g., external to the organization). The system can generate, based on the request for the meeting event, an internal meeting invitation and an external meeting invitation. The internal meeting invitation may include at least part of the information (e.g., the date, time, and location) and internal event details. For example, the internal event details may include an internally visible title, a link or an attachment that provides private information that is internal to the organization, a link to an application configured to run internal to the organization, and/or information about the external user or external organization. The external meeting invitation may include at least part of the information (e.g., the same date, time, and location) and external event details that are different from the internal event details. For example, the external event details may include an externally visible title, a link or an attachment that provides public information that is external to the organization, a link to an application configured to run external to the organization, and/or information about the internal user or the organization. The system can then transmit the internal meeting invitation to the internal user and the external meeting invitation to the external user for a same meeting event. As a result, the internal meeting invitation may be tailored to internal users to enable the internal users to prepare for the meeting in one way (e.g., to explain a product or service), and the external meeting invitation may be tailored to external users to enable the external users to prepare for the same meeting in another way (e.g., to inquire about the product or service).

Implementations of this disclosure may also address one or more of the aforementioned problems by enabling an ephemeral alias for internal users that may be included in communications, such as emails or meeting invitations (e.g., task aliases). The task alias may enable internal users to align in their support of external users, and/or may enable the internal users to efficiently enter and/or exit projects supporting the external users. Some implementations may include a software system that can determine, based on a communication between at least a first internal user that is internal to the organization and an external user that is external to the organization, that the communication is associated with a project record. For example, the system can identify the external user in the project record, or a project identifier associated with the project record in the communication. In some implementations, the system can prompt the internal user through a GUI to confirm that the communication is associated with the project record before proceeding further. The system can then replace, in the communication and before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user. As a result, a reply that is sent to the project-specific email address may be forwarded to the first internal user, and in some cases a second internal user, and/or may be copied to the project record. Also, a reply that is sent to the project-specific email address may be forwarded to relevant internal users, regardless of a substitution of one internal user for another (e.g., the first internal user leaving the project, and the second internal user joining the project), such as by changing a property associated with the project-specific email address.

1 FIG. 100 To describe some implementations in greater detail, reference is first made to examples of hardware and software structures used to implement a system for generating internal and external meeting invitations and/or replacing email addresses with project-specific email addresses.is a block diagram of an example of an electronic computing and communications system, which can be or include a distributed computing system (e.g., a client-server computing system), a cloud computing system, a clustered computing system, or the like.

100 102 102 102 104 104 102 104 104 104 104 102 104 104 102 The systemincludes one or more customers, such as customersA throughB, which may each be a public entity, private entity, or another corporate entity or individual that purchases or otherwise uses software services, such as of a UCaaS platform provider. Each customer can include one or more clients. For example, as shown and without limitation, the customerA can include clientsA throughB, and the customerB can include clientsC throughD. A customer can include a customer network or domain. For example, and without limitation, the clientsA throughB can be associated or communicate with a customer network or domain for the customerA and the clientsC throughD can be associated or communicate with a customer network or domain for the customerB.

104 104 A client, such as one of the clientsA throughD, may be or otherwise refer to one or both of a client device or a client application. Where a client is or refers to a client device, the client can comprise a computing system, which can include one or more computing devices, such as a mobile phone, a tablet computer, a laptop computer, a notebook computer, a desktop computer, or another suitable computing device or combination of computing devices. Where a client instead is or refers to a client application, the client can be an instance of software running on a customer device (e.g., a client device or another device). In some implementations, a client can be implemented as a single physical unit or as a combination of physical units. In some implementations, a single physical unit can include multiple clients.

100 100 1 FIG. The systemcan include a number of customers and/or clients or can have a configuration of customers or clients different from that generally illustrated in. For example, and without limitation, the systemcan include hundreds or thousands of customers, and at least some of the customers can include or be associated with a number of clients.

100 106 106 100 100 106 102 102 1 FIG. The systemincludes a datacenter, which may include one or more servers. The datacentercan represent a geographic location, which can include a facility, where the one or more servers are located. The systemcan include a number of datacenters and servers or can include a configuration of datacenters and servers different from that generally illustrated in. For example, and without limitation, the systemcan include tens of datacenters, and at least some of the datacenters can include hundreds or another suitable number of servers. In some implementations, the datacentercan be associated or communicate with one or more datacenter networks or domains, which can include domains other than the customer domains for the customersA throughB.

106 106 108 110 112 108 112 108 112 106 108 112 102 102 The datacenterincludes servers used for implementing software services of a UCaaS platform. The datacenteras generally illustrated includes an application server, a database server, and a telephony server. The serversthroughcan each be a computing system, which can include one or more computing devices, such as a desktop computer, a server computer, or another computer capable of operating as a server, or a combination thereof. A suitable number of each of the serversthroughcan be implemented at the datacenter. The UCaaS platform uses a multi-tenant architecture in which installations or instantiations of the serversthroughis shared amongst the customersA throughB.

108 112 108 110 112 106 108 112 In some implementations, one or more of the serversthroughcan be a non-hardware server implemented on a physical device, such as a hardware server. In some implementations, a combination of two or more of the application server, the database server, and the telephony servercan be implemented as a single hardware server or as a single non-hardware server implemented on a single hardware server. In some implementations, the datacentercan include servers other than or in addition to the serversthrough, for example, a media server, a proxy server, or a web server.

108 104 104 108 108 The application serverruns web-based software services deliverable to a client, such as one of the clientsA throughD. As described above, the software services may be of a UCaaS platform. For example, the application servercan implement all or a portion of a UCaaS platform, including conferencing software, messaging software, and/or other intra-party or inter-party communications software. The application servermay, for example, be or include a unitary Java Virtual Machine (JVM).

108 108 104 104 108 108 108 108 108 In some implementations, the application servercan include an application node, which can be a process executed on the application server. For example, and without limitation, the application node can be executed in order to deliver software services to a client, such as one of the clientsA throughD, as part of a software application. The application node can be implemented using processing threads, virtual machine instantiations, or other computing features of the application server. In some such implementations, the application servercan include a suitable number of application nodes, depending upon a system load or other characteristics associated with the application server. For example, and without limitation, the application servercan include two or more nodes forming a node cluster. In some such implementations, the application nodes implemented on a single application servercan run on different hardware servers.

110 108 104 104 110 108 110 108 110 100 The database serverstores, manages, or otherwise provides data for delivering software services of the application serverto a client, such as one of the clientsA throughD. In particular, the database servermay implement one or more databases, tables, or other information sources suitable for use with a software application implemented using the application server. The database servermay include a data storage unit accessible by software executed on the application server. A database implemented by the database servermay be a relational database management system (RDBMS), an object database, an XML database, a configuration management database (CMDB), a management information base (MIB), one or more flat files, other suitable non-transient storage mechanisms, or a combination thereof. The systemcan include one or more database servers, in which each database server can include one, two, three, or another suitable number of databases configured as or comprising a suitable database type or combination thereof.

100 110 104 108 In some implementations, one or more databases, tables, other suitable information sources, or portions or combinations thereof may be stored, managed, or otherwise provided by one or more of the elements of the systemother than the database server, for example, the clientor the application server.

112 104 104 102 104 104 102 104 104 114 112 102 102 114 108 108 112 The telephony serverenables network-based telephony and web communications from and to clients of a customer, such as the clientsA throughB for the customerA or the clientsC throughD for the customerB. Some or all of the clientsA throughD may be voice over internet protocol (VOIP)-enabled devices configured to send and receive calls over a network. In particular, the telephony serverincludes a session initiation protocol (SIP) zone and a web zone. The SIP zone enables a client of a customer, such as the customerA orB, to send and receive calls over the networkusing SIP requests and responses. The web zone integrates telephony data with the application serverto enable telephony-based traffic access to software services run by the application server. Given the combined functionality of the SIP zone and the web zone, the telephony servermay be or include a cloud-based private branch exchange (PBX) system.

112 112 112 The SIP zone receives telephony traffic from a client of a customer and directs same to a destination device. The SIP zone may include one or more call switches for routing the telephony traffic. For example, to route a VOIP call from a first VOIP-enabled client of a customer to a second VOIP-enabled client of the same customer, the telephony servermay initiate a SIP transaction between a first client and the second client using a PBX for the customer. However, in another example, to route a VOIP call from a VOIP-enabled client of a customer to a client or non-client device (e.g., a desktop phone which is not configured for VOIP communication) which is not VOIP-enabled, the telephony servermay initiate a SIP transaction via a VOIP gateway that transmits the SIP signal to a public switched telephone network (PSTN) system for outbound communication to the non-VOIP-enabled client or non-client phone. Hence, the telephony servermay include a PSTN system and may in some cases access an external PSTN system.

112 112 104 104 112 The telephony serverincludes one or more session border controllers (SBCs) for interfacing the SIP zone with one or more aspects external to the telephony server. In particular, an SBC can act as an intermediary to transmit and receive SIP requests and responses between clients or non-client devices of a given customer with clients or non-client devices external to that customer. When incoming telephony traffic for delivery to a client of a customer, such as one of the clientsA throughD, originating from outside the telephony serveris received, a SBC receives the traffic and forwards it to a call switch for routing to the client.

112 112 112 112 In some implementations, the telephony server, via the SIP zone, may enable one or more forms of peering to a carrier or customer premise. For example, Internet peering to a customer premise may be enabled to ease the migration of the customer from a legacy provider to a service provider operating the telephony server. In another example, private peering to a customer premise may be enabled to leverage a private connection terminating at one end at the telephony serverand at the other end at a computing aspect of the customer environment. In yet another example, carrier peering may be enabled to leverage a connection of a peered carrier to the telephony server.

112 112 112 In some such implementations, a SBC or telephony gateway within the customer environment may operate as an intermediary between the SBC of the telephony serverand a PSTN for a peered carrier. When an external SBC is first registered with the telephony server, a call from a client can be routed through the SBC to a load balancer of the SIP zone, which directs the traffic to a call switch of the telephony server. Thereafter, the SBC may be configured to communicate directly with the call switch.

108 108 108 The web zone receives telephony traffic from a client of a customer, via the SIP zone, and directs same to the application servervia one or more Domain Name System (DNS) resolutions. For example, a first DNS within the web zone may process a request received via the SIP zone and then deliver the processed request to a web service which connects to a second DNS at or otherwise associated with the application server. Once the second DNS resolves the request, it is delivered to the destination service at the application server. The web zone may also include a database for authenticating access to a software application for telephony traffic processed within the SIP zone, for example, a softphone.

104 104 108 112 106 114 114 114 The clientsA throughD communicate with the serversthroughof the datacentervia the network. The networkcan be or include, for example, the Internet, a local area network (LAN), a wide area network (WAN), a virtual private network (VPN), or another public or private means of electronic computer communication capable of transferring data between a client and one or more servers. In some implementations, a client can connect to the networkvia a communal connection point, link, or path, or using a distinct connection point, link, or path. For example, a connection point, link, or path can be wired, wireless, use other communications technologies, or a combination thereof.

114 106 100 106 116 114 106 116 106 116 104 104 108 112 116 116 106 The network, the datacenter, or another element, or combination of elements, of the systemcan include network hardware such as routers, switches, other network devices, or combinations thereof. For example, the datacentercan include a load balancerfor routing traffic from the networkto various servers associated with the datacenter. The load balancercan route, or direct, computing communications traffic, such as signals or messages, to respective elements of the datacenter. For example, the load balancercan operate as a proxy, or reverse proxy, for a service, such as a service provided to one or more remote clients, such as one or more of the clientsA throughD, by the application server, the telephony server, and/or another server. Routing functions of the load balancercan be configured directly or via a DNS. The load balancercan coordinate requests from remote clients and can simplify client access by masking the internal configuration of the datacenterfrom the remote clients.

116 116 106 116 106 106 116 1 FIG. In some implementations, the load balancercan operate as a firewall, allowing or preventing communications based on configuration settings. Although the load balanceris depicted inas being within the datacenter, in some implementations, the load balancercan instead be located outside of the datacenter, for example, when providing global routing for multiple datacenters. In some implementations, load balancers can be included both within and outside of the datacenter. In some implementations, the load balancercan be omitted.

2 FIG. 1 FIG. 200 200 104 108 110 112 100 is a block diagram of an example internal configuration of a computing deviceof an electronic computing and communications system. In one configuration, the computing devicemay implement one or more of the client, the application server, the database server, or the telephony serverof the systemshown in.

200 202 204 206 208 210 212 214 204 208 210 212 214 202 206 The computing deviceincludes components or units, such as a processor, a memory, a bus, a power source, peripherals, a user interface, a network interface, other suitable components, or a combination thereof. One or more of the memory, the power source, the peripherals, the user interface, or the network interfacecan communicate with the processorvia the bus.

202 202 202 202 202 The processoris a central processing unit, such as a microprocessor, and can include single or multiple processors having single or multiple processing cores. Alternatively, the processorcan include another type of device, or multiple devices, configured for manipulating or processing information. For example, the processorcan include multiple processors interconnected in one or more manners, including hardwired or networked. The operations of the processorcan be distributed across multiple devices or units that can be coupled directly or across a local area or other suitable type of network. The processorcan include a cache, or cache memory, for local storage of operating data or instructions.

204 204 204 204 The memoryincludes one or more memory components, which may each be volatile memory or non-volatile memory. For example, the volatile memory can be random access memory (RAM) (e.g., a DRAM module, such as DDR DRAM). In another example, the non-volatile memory of the memorycan be a disk drive, a solid state drive, flash memory, or phase-change memory. In some implementations, the memorycan be distributed across multiple devices. For example, the memorycan include network-based memory or memory in multiple clients or servers performing the operations of those multiple devices.

204 202 204 216 218 220 216 202 216 218 218 220 The memorycan include data for immediate access by the processor. For example, the memorycan include executable instructions, application data, and an operating system. The executable instructionscan include one or more application programs, which can be loaded or copied, in whole or in part, from non-volatile memory to volatile memory to be executed by the processor. For example, the executable instructionscan include instructions for performing some or all of the techniques of this disclosure. The application datacan include user data, database data (e.g., database catalogs or dictionaries), or the like. In some implementations, the application datacan include functional programs, such as a web browser, a web server, a database server, another program, or a combination thereof. The operating systemcan be, for example, Microsoft Windows®, Mac OS X®, or Linux®; an operating system for a mobile device, such as a smartphone or tablet device; or an operating system for a non-mobile device, such as a mainframe computer.

208 200 208 208 200 200 208 The power sourceprovides power to the computing device. For example, the power sourcecan be an interface to an external power distribution system. In another example, the power sourcecan be a battery, such as where the computing deviceis a mobile device or is otherwise configured to operate independently of an external power distribution system. In some implementations, the computing devicemay include or otherwise use multiple power sources. In some such implementations, the power sourcecan be a backup battery.

210 200 200 210 200 202 200 210 The peripheralsincludes one or more sensors, detectors, or other devices configured for monitoring the computing deviceor the environment around the computing device. For example, the peripheralscan include a geolocation component, such as a global positioning system location unit. In another example, the peripherals can include a temperature sensor for measuring temperatures of components of the computing device, such as the processor. In some implementations, the computing devicecan omit the peripherals.

212 The user interfaceincludes one or more input interfaces and/or output interfaces. An input interface may, for example, be a positional input device, such as a mouse, touchpad, touchscreen, or the like; a keyboard; or another suitable human or machine interface device. An output interface may, for example, be a display, such as a liquid crystal display, a cathode-ray tube, a light emitting diode display, virtual reality display, or other suitable display.

214 114 214 200 214 1 FIG. The network interfaceprovides a connection or link to a network (e.g., the networkshown in). The network interfacecan be a wired network interface or a wireless network interface. The computing devicecan communicate with other devices via the network interfaceusing one or more network protocols, such as using Ethernet, transmission control protocol (TCP), internet protocol (IP), power line communication, an IEEE 802.X protocol (e.g., Wi-Fi, Bluetooth, or ZigBee), infrared, visible light, general packet radio service (GPRS), global system for mobile communications (GSM), code-division multiple access (CDMA), Z-Wave, another protocol, or a combination thereof.

3 FIG. 1 FIG. 1 FIG. 1 FIG. 300 100 300 104 104 102 104 104 102 300 108 110 112 106 is a block diagram of an example of a software platformimplemented by an electronic computing and communications system, for example, the systemshown in. The software platformis a UCaaS platform accessible by clients of a customer of a UCaaS platform provider, for example, the clientsA throughB of the customerA or the clientsC throughD of the customerB shown in. The software platformmay be a multi-tenant platform instantiated using one or more servers at one or more datacenters including, for example, the application server, the database server, and the telephony serverof the datacentershown in.

300 302 304 306 308 310 304 306 308 304 306 308 310 The software platformincludes software services accessible using one or more clients. For example, a customeras shown includes four clients-a desk phone, a computer, a mobile device, and a shared device. The desk phoneis a desktop unit configured to at least send and receive calls and includes an input device for receiving a telephone number or extension to dial to and an output device for outputting audio and/or video for a call in progress. The computeris a desktop, laptop, or tablet computer including an input device for receiving some form of user input and an output device for outputting information in an audio and/or visual format. The mobile deviceis a smartphone, wearable device, or other mobile computing aspect including an input device for receiving some form of user input and an output device for outputting information in an audio and/or visual format. The desk phone, the computer, and the mobile devicemay generally be considered personal devices configured for use by a single user. The shared deviceis a desk phone, a computer, a mobile device, or a different device which may instead be configured for use by multiple specified or unspecified users.

304 310 300 302 302 302 3 FIG. Each of the clientsthroughincludes or runs on a computing device configured to access at least a portion of the software platform. In some implementations, the customermay include additional clients not shown. For example, the customermay include multiple clients of one or more client types (e.g., multiple desk phones or multiple computers) and/or one or more clients of a client type not shown in(e.g., wearable devices or televisions other than as shared devices). For example, the customermay have tens or hundreds of desk phones, computers, mobile devices, and/or shared devices.

300 300 312 314 316 318 312 318 320 302 320 110 1 FIG. The software services of the software platformgenerally relate to communications tools but are in no way limited in scope. As shown, the software services of the software platforminclude telephony software, conferencing software, messaging software, and other software. Some or all of the softwarethroughuses customer configurationsspecific to the customer. The customer configurationsmay, for example, be data stored within a database or other data store at a database server, such as the database servershown in.

312 304 310 304 310 302 302 312 304 306 308 310 The telephony softwareenables telephony traffic between ones of the clientsthroughand other telephony-enabled devices, which may be other ones of the clientsthrough, other VOIP-enabled clients of the customer, non-VOIP-enabled devices of the customer, VOIP-enabled clients of another customer, non-VOIP-enabled devices of another customer, or other VOIP-enabled clients or non-VOIP-enabled devices. Calls sent or received using the telephony softwaremay, for example, be sent or received using the desk phone, a softphone running on the computer, a mobile application running on the mobile device, or using the shared devicethat includes telephony features.

312 300 312 302 314 316 318 The telephony softwarefurther enables phones that do not include a client application to connect to other software services of the software platform. For example, the telephony softwaremay receive and process calls from phones not associated with the customerto route that telephony traffic to one or more of the conferencing software, the messaging software, or the other software.

314 314 314 314 314 314 The conferencing softwareenables audio, video, and/or other forms of conferences between multiple participants, such as to facilitate a conference between those participants. In some cases, the participants may all be physically present within a single location, for example, a conference room, in which the conferencing softwaremay facilitate a conference between only those participants and using one or more clients within the conference room. In some cases, one or more participants may be physically present within a single location and one or more other participants may be remote, in which the conferencing softwaremay facilitate a conference between all of those participants using one or more clients within the conference room and one or more remote clients. In some cases, the participants may all be remote, in which the conferencing softwaremay facilitate a conference between the participants using different clients for the participants. The conferencing softwarecan include functionality for hosting, presenting scheduling, joining, or otherwise participating in a conference. The conferencing softwaremay further include functionality for recording some or all of a conference and/or documenting a transcript for the conference.

316 316 The messaging softwareenables instant messaging, unified messaging, and other types of messaging communications between multiple devices, such as to facilitate a chat or other virtual conversation between users of those devices. The unified messaging functionality of the messaging softwaremay, for example, refer to email messaging which includes a voicemail transcription service delivered in email format.

318 300 318 318 314 318 The other softwareenables other functionality of the software platform. Examples of the other softwareinclude, but are not limited to, device management software, resource provisioning and deployment software, administrative software, third party integration software, and the like. In one particular example, the other softwarecan include communications software, such as for generating internal and external meeting invitations and/or replacing email addresses with project-specific email addresses. In some such cases, the conferencing softwaremay include some or all of the other software.

312 318 106 312 318 108 112 312 318 312 318 108 112 312 318 1 FIG. 1 FIG. 1 FIG. The softwarethroughmay be implemented using one or more servers, for example, of a datacenter such as the datacentershown in. For example, one or more of the softwarethroughmay be implemented using an application server, a database server, and/or a telephony server, such as the serversthroughshown in. In another example, one or more of the softwarethroughmay be implemented using servers not shown in, for example, a meeting server, a web server, or another server. In yet another example, one or more of the softwarethroughmay be implemented using one or more of the serversthroughand one or more other servers. The softwarethroughmay be implemented by different servers or by the same server.

300 316 302 312 314 302 314 302 312 318 304 310 Features of the software services of the software platformmay be integrated with one another to provide a unified experience for users. For example, the messaging softwaremay include a user interface element configured to initiate a call with another user of the customer. In another example, the telephony softwaremay include functionality for elevating a telephone call to a conference. In yet another example, the conferencing softwaremay include functionality for sending and receiving instant messages between participants and/or other users of the customer. In yet another example, the conferencing softwaremay include functionality for file sharing between participants and/or other users of the customer. In some implementations, some, or all, of the softwarethroughmay be combined into a single software application run on clients of the customer, such as one or more of the clientsthrough.

4 FIG. 3 FIG. 400 400 402 402 318 402 404 404 402 404 is a block diagram of an example of a systemfor generating internal and external meeting invitations. The systemmay include a communications system. For example, the communications systemmay be implemented by the other softwareof. The communications systemmay receive a requestfor a meeting event (e.g., input). For example, an internal user (e.g., an individual that part of an internal organization, such as a company, school, group, or other entity) may generate the requestthrough a GUI to provide the input to the communications system. The requestfor the meeting event may include information for a meeting, such as a date, a time, a location (e.g., a physical location and/or a virtual location), and invitees that identify one or more internal users and one or more external users (e.g., an individual that is outside of the internal organization, and may be part of an external organization, such as another company, school, group, or entity).

402 404 406 408 406 404 408 404 The communications systemcan generate, based on the requestfor the meeting event, an internal meeting invitationand an external meeting invitation. The internal meeting invitationmay include at least part of the information from the request(e.g., the date, time, and location) and internal event details. For example, the internal event details may include an internally visible title, a link or an attachment that provides private information that is internal to the organization, a link to an application configured to run internal to the organization, and/or information about the external user or external organization. The external meeting invitationmay include at least part of the information from the request(e.g., the same date, time, and location) and external event details that are different from the internal event details. For example, the external event details may include an externally visible title, a link or an attachment that provides public information that is external to the organization, a link to an application configured to run external to the organization, and/or information about the internal user or the organization.

402 406 408 402 410 406 410 406 406 402 412 408 412 408 410 412 318 3 FIG. The communications systemcan transmit the internal meeting invitationto the internal user and transmit the external meeting invitationto the external user to invite the internal user and the external user to the same meeting event. For example, the communications systemcan utilize an internal transmit systemto transmit the internal meeting invitationto the internal user (e.g., inside of the internal organization, such as inside of a firewall, within a network domain). In some implementations, the internal transmit systemcan transmit the internal meeting invitationto the internal user by writing the internal meeting invitationto a digital calendar used by the internal user in the internal organization. The communications systemcan also utilize an external transmit systemto transmit the external meeting invitationto the external user (e.g., outside of the internal organization, such as outside of a firewall, to another network domain). In some implementations, the external transmit systemcan transmit the external meeting invitationto the external user by emailing a calendar file to the external user at a domain associated with the external organization. The internal transmit systemand the external transmit systemcould be implemented by the other softwareof.

402 406 408 404 406 408 402 As a result, the communications systemcan separate internal and external meeting invitations (e.g., the internal meeting invitationand the external meeting invitation) for a same meeting event (e.g., originating from the request) to enable deeper insights for internal users versus external users. This may enable a controlled experience that distinguishes between the needs of the internal and external users (e.g., a two-headed meeting invite). For example, the internal meeting invitationmay be tailored to internal users to enable the internal users to prepare for the meeting in one way (e.g., to explain a product or service offered by the internal organization), and the external meeting invitationmay be tailored to external users to enable the external users to prepare for the same meeting in another way (e.g., to inquire about the product or service on behalf of the external organization). Thus, the communications systemcan substantiate two types of meeting invitations attached to a same shared time slot and meeting.

5 FIG. 500 402 500 406 500 404 With additional reference to, an example of an internal meeting invitationcould be generated by the communications system. For example, the internal meeting invitationcould be the internal meeting invitation. The internal meeting invitationmay include at least part of the information from the request, such as a date (e.g., Apr. 1, 20XX), a time (e.g., 11:00 a.m. Pacific Time), a location (e.g., a virtual location, such as a link to a video conference), and invitees to the meeting. The invitees may include one or more internal users and one or more external users. For example, the invitees could include a first internal user (e.g., an account representative of a provider, having an email address [first internal user]@[provider].com); a second internal user (e.g., a subject matter expert of the provider, having an email address of [second internal user]@[provider].com); and an external users (e.g., a customer, having an email address of [external user]@[customer].com).

500 408 The internal meeting invitationmay include internal event details configured for the one or more internal users. The internal event details may be different from external event details configured for the one or more external users. For example, the internal event details may include an internally visible title (e.g., a unique title which is presented to only internal users, such as “Customer's Discovery Call”), a link or an attachment that provides private information that is internal to the organization (e.g., the internal organization's proprietary information, such as a report about the customer and their relative importance, sales figures, or other sensitive data), a link to an application configured to run internal to the organization (e.g., a proprietary tool used by the provider, such as a program configured to run inside of the internal organization's firewall, or within the internal organization's network domain), and/or deeper information about the external user and/or the external organization (e.g., more extensive than the external meeting invitation, such as deeper contact information, biographies, and enhanced backgrounds about the external users and/or the external organization); and/or internal notes (e.g., an internal agenda, or notes to one or more of the internal users, such as “this is a new prospective customer.”).

6 FIG. 600 402 600 408 500 600 404 With additional reference to, an example of an external meeting invitationcould be generated by the communications system. For example, the external meeting invitationcould be the external meeting invitation. Like the internal meeting invitation, the external meeting invitationmay also include at least part of the information from the request, such as the same date (e.g., Apr. 1, 20XX), the same time (e.g., 11:00 a.m. Pacific Time), the same location (e.g., the virtual location, such as the link to the video conference), and the same invitees to the meeting. For example, the invitees could include the first internal user (e.g., the account representative of the provider, having the email address [first internal user]@[provider].com); the second internal user (e.g., the subject matter expert of the provider, having the email address of [second internal user]@[provider].com); and the external users (e.g., the customer, having the email address of [external user]@[customer].com).

600 406 The external meeting invitationmay include external event details configured for the one or more external users. The external event details may be different from the internal event details. For example, the external event details may include an externally visible title (e.g., a unique title which is presented to only external users, such as “Introduction Call with Possible Service Provider”), a link or an attachment that provides public information that is external to the internal organization (e.g., the internal organization's public information, such as advertising of goods or services offered by the provider), a link to an application configured to run external to the internal organization (e.g., a public tool available on the Internet, configured to run outside of the internal organization's firewall, or outside of the internal organization's network domain), deeper contact information about the internal user and/or the internal organization (e.g., more extensive than the internal meeting invitation, such as deeper contact information, biographies, and enhanced backgrounds about the internal users and/or the internal organization), and/or external notes (e.g., an external agenda, or notes to one or more of the external users, such as “thank you for the opportunity to present our service to you.”).

600 500 500 600 600 500 600 600 402 600 402 702 500 600 600 500 5 FIG. 7 FIG. The external meeting invitationmay be configured differently from the internal meeting invitationofin a number of ways. For example, while the internal meeting invitationmay include a link to an application, the external meeting invitationmight not. Also, while the external meeting invitationmay include notes, the internal meeting invitationmight not. In some implementations, the external meeting invitationcan show the external users (e.g., [external user]@[customer].com, being the customer) and the internal user that is the host (e.g., [first internal user]@[provider].com, being the account representative), but might not show other internal users (e.g., [second internal user]@[provider].com, being the subject matter expert). In some implementations, the external meeting invitationcan utilize an abstracted, project-specific email address for one or more internal users that is linked to a project record. For example, the communications systemcould replace, before transmitting the external meeting invitationto the external user, an email address of one or more internal users (e.g., [first internal user]@[provider].com, and/or [second internal user]@[provider].com) with a project-specific email address (e.g., [first project]@[provider].com) that is linked to a project record and the internal user (e.g., the first internal user, and/or the second internal user, such as via their email address). For example, the communications systemcould utilize the communications systemofto perform the replacement. In some cases, the internal meeting invitationand the external meeting invitationcan both be visible to internal users, including internal users that are not invitees, via the digital calendar used by the internal users in the internal organization. The external users may be limited to receiving the external meeting invitation(e.g., a digital calendar file associated with the invite, such as an .ICS file), without visibility of the internal meeting invitation.

4 FIG. 402 404 406 408 404 402 Referring again to, in some implementations, the communications systemcan predict the internal event details and/or the external event details from the requestto generate the internal meeting invitationand/or the external meeting invitation. For example, the requestcould include natural language text, such as an email, report, agenda, or other document. The communications systemcan invoke a machine learning model to generate the internal event details and/or the external event details based on one or more predictions from the natural language text (e.g., the email, report, agenda, or other document, which could be written by the internal user). The machine learning model could be trained based on historical meeting information associated with one or more of the internal user, the external user, and/or the external organization. For example, the machine learning model can be trained using a training data set including data samples representing parameters for historical meetings, including past invitees and/or past subject matter. The training can be periodic, such as by updating the machine learning model on a discrete time interval basis (e.g., once per week or month), or otherwise. The training data set may derive from multiple invitees (e.g., the first internal user, the second internal user, and the external user) or may be specific to a particular invitee (e.g., the external user). The machine learning model may, for example, be or include one or more of a neural network (e.g., a convolutional neural network, recurrent neural network, deep neural network, or other neural network), decision tree, vector machine, Bayesian network, cluster-based system, genetic algorithm, deep learning system separate from a neural network, or other machine learning model.

402 402 402 406 408 402 404 406 408 In some implementations, a user can provide input, through a GUI, for the request (e.g., manual entry). For example, the communications systemcan present a GUI to the internal user with fields to be populated. The fields may be used to determine the information, the internal event details, and the external event details. The communications systemcan receive input by the internal user populating the fields. The communications systemcan then generate the internal meeting invitationand/or the external meeting invitationbased on the fields. In some implementations, a user can provide input based on a template (e.g., templatized entry). For example, the communications systemcan utilize the template, based on the type of meeting, with pre-populated fields, based on data in the request, to generate the internal event details and/or the external event details for the internal meeting invitationand/or the external meeting invitation, respectively.

402 414 406 414 414 414 414 414 406 402 414 402 414 414 410 In some implementations, the communications systemcan generate a sub-recordassociated with the internal meeting invitation. The sub-recordmay include an additional internal event detail that may apply to one or more internal users. For example, the sub-recordcould be an invitation to a third internal user (e.g., an alternative subject matter expert of the provider, having the email address of [third internal user]@[provider].com) to attend a selection portion of the meeting. The additional internal event detail could be relevant to only the one or more internal users associated with the sub-record. For example, the additional internal event detail could include details about a specific product that the third internal user is to present. Thus, the sub-recordcould be a sub meeting invitation to another internal user. The sub-recordmay be linked to the internal meeting invitationvia a top level identifier. In some implementations, the communications systemcan access one or more digital calendars used by the one or more internal users associated with the sub-recordto determine the additional internal event detail, such as scheduling information. The communications systemcan then transmit the sub-recordto the one or more internal users associated with the sub-recordvia the internal transmit system.

402 406 408 406 500 408 600 408 600 In some implementations, the communications systemcan generate a micro-site associated with the internal meeting invitationand/or the external meeting invitation. The micro-site may be hosted by website associated with the internal organization (e.g., the internal organization's network domain). For example, contents of the internal meeting invitationand/or the internal meeting invitation(e.g., the information and the internal event details) could be written to an internal micro-site that is accessible by internal users within the internal organization (e.g., a web page hosted on the internal network organization's private Intranet). In some cases, contents of the external meeting invitationor the external meeting invitation(e.g., the information and the external event details) could also be written to the internal micro-site. In another example, contents of the external meeting invitationor the external meeting invitationcould be written to an external micro-site that is accessible by external users that are outside of the internal organization (e.g., a web page hosted on the internal network organization's Internet site). In some implementations, the external micro-site could be password protected so that access is limited to the internal users and the external users.

7 FIG. 3 FIG. 4 FIG. 700 700 702 702 318 402 702 702 704 704 706 704 704 is a block diagram of an example of a systemfor replacing email addresses with project-specific email addresses. The systemmay include a communications system. For example, the communications systemmay be implemented by the other softwareof. In some implementations, aspects of the communications systemofand the communications systemmay be combined. The communications systemmay determine, based on a communicationbetween at least a first internal user that is internal to an organization (e.g., an individual that part of the internal organization, such as the company, school, group, or other entity) and an external user that is external to the organization (e.g., an individual that is outside of the internal organization, and may be part of an external organization, such as another company, school, group, or entity), that the communicationis associated with a project record in a project record data structure. For example, the communicationcould be a draft message (e.g., an email or meeting invitation) that is internal to the organization (e.g., stored on a server of the internal organization, inside of a firewall or within a network domain) and has not been sent. The communicationmay include an email address of the first internal user (e.g., “email address 1,” which may be a “from” address, such as [first internal user]@[provider].com, being the account representative) and an email address of the external user (e.g., “email address 2,” which may be a “to” address, such as [external user]@[customer].com, being the customer).

702 704 702 704 702 704 704 702 704 704 702 704 702 704 The communications systemmay determine that the communicationis associated with the project record (e.g., project 1 of N possible projects, where N is an integer greater than one) in a number of ways. For example, the communications systemcan identify the external user in the communication(e.g., the email address 2, or the name of the external user) as corresponding to the project record (e.g., the external user may be a tracked contact that is linked to the project record having a project identifier, such as project 1). In another example, the communications systemcan detect a project identifier associated with a project record in the communication(e.g., the communicationmay reference project 1). In another example, the communications systemcan prompt the internal user through a GUI to specify a project record for the communication, or to confirm that the communicationis associated with a project record that has been identified (e.g., project 1). In some implementations, the communications systemcan utilize a machine learning model to determine that the communicationis associated with a project record. In some cases, the communications systemmay identify the project record (e.g., project 1) from a plurality of project records that are linked to the same external user (e.g., the customer, having email address 2, may be associated with the multiple projects, one of which being relevant to the communication).

702 704 704 708 The communications systemcan then replace, in the communicationand before transmitting the communication, the email address of the first internal user (e.g., email address 1, such as [first internal user]@[provider].com, being the account representative) with a project-specific email address (e.g., “email address 3,” such as [first internal user associated with first project]@[provider].com) that is linked to the determined project record (e.g., project 1). Replacing the email address may result in a communicationbetween the project-specific email address (e.g., email address 3) and the external user (e.g., email address 2, such as [external user]@[customer].com, being the customer). For example, the email address of the first internal user may be samsmith@abcdefgcompany.com and the project-specific email address may be samsmith-project1@abcdefgcompany.com. In another example, the email address of the first internal user may be samsmith@abcdefgcompany.com and the project-specific email address may be marketingmanager-project1@abcdefgcompany.com. Thus, the project-specific email address may represent or otherwise indicate or identify the first internal user by name, by job title, or by project role. In yet another example, the email address of the first internal user may be samsmith@abcdefgcompany.com and the project-specific email address may be marketing-project1@abcdefgcompany.com. The specific formatting of the email addresses in the above examples are presented strictly by example, and the implementations of this disclosure are not limiting as to the formatting of email addresses used therewith (e.g., with or without hyphens or other punctuation between elements thereof).

708 704 702 710 708 710 318 412 708 706 3 FIG. 4 FIG. The communicationcould, for example, be a message (e.g., an email or meeting invitation, based on the communication) that is ready to be sent external to the organization (e.g., outside of the internal organization, such as outside of the firewall, to another network domain). The communications systemcan utilize a transmit/receive systemto transmit the communication(from the project-specific email address) to the external user (e.g., outside of the internal organization, such as outside of the firewall, to another network domain, which may be associated with a domain at the external organization). The transmit/receive systemcould be implemented by the other softwareof, and/or the external transmit systemof. Further, the communicationmay be copied to the project record (e.g., project 1) in the project record data structure.

708 702 702 708 702 Replacing the email address with the project-specific email address may serve to notify the first internal user, and in some cases other internal users associated with the project, of information relevant to the project, including replies to the communication. For example, a reply that is sent from the external user to the project-specific email address (e.g., addressed to the email address 3, and received by the communications system) may be forwarded to the first internal user (e.g., the account representative), and in some cases a second internal user (e.g., a subject matter expert of the provider, having an email address of [second internal user]@[provider].com). For example, the reply may be forwarded by the communications systemas an incoming message. In some implementations, the first internal user may be notified of the reply via another modality (e.g., other than email), such as text message or instant message. For example, a reply to the communicationcould cause a notification to the first internal user via a text message to the first internal user's mobile device and/or an instant message to the first internal user's computer. In some implementations, another notification or reminder may be transmitted to the first internal user, and/or other internal users associated with the project, when a response to the reply is not detected within a predefined period of time. For example, if the external user sends a reply to the project-specific email address, and a response to the reply is not detected within a week, the communications systemcan transmit to the first internal user, and/or other internal users associated with the project, a reminder to respond to the reply.

706 The reply may also be copied to the project record (e.g., project 1) in the project record data structure. The reply to the project-specific email address may be forwarded to relevant internal users, regardless of a substitution of one internal user for another. For example, a reply that is sent to the project-specific email address, from the external user, could be forwarded to another internal user that may be relevant to the project, such as a third internal user (e.g., the alternative subject matter expert of the provider, having the email address of [third internal user]@[provider].com), when the third internal user joins the project. The reply could also not be sent (omitted from) to an original internal user on the project that may no longer be relevant to the project, such as the second internal user (e.g., the original subject matter expert) when the second internal user leaves the project.

702 708 702 708 Selective notifications by the communications systemcan be controlled by updating a notification property of the project-specific email address (e.g., to notify or not notify one more internal users, which may change over time based on their changing relevance to the project). For example, changing the property associated with the project-specific email address can cause the project-specific email address to start or to stop notifying a second internal user, or to substitute notifying one internal user for another. The project-specific email address can also be terminated after a predefined period of time, so that a reply to the communication(addressed to the project-specific email address) may be undeliverable. For example, changing the property associated with the project-specific email address can terminate the project-specific email address so that the communications systemno longer notifies the internal users. As a result, the project-specific email address may provide an ephemeral alias for the internal users (e.g., task aliases) that may be included in communications, such as the communication. The task alias may enable the internal users to align in their support of external users, and/or may enable the internal users to efficiently enter and/or exit projects supporting the external users without negatively impacting the project.

702 704 704 704 704 702 708 In some implementations, the communications systemcan invoke a text editor. The text editor can be utilized to replace, in the communicationand before transmitting the communication, the email address of the first internal user (e.g., email address 1, such as [first internal user]@[provider].com, being the account representative) with the project-specific email address (e.g., “email address 3,” such as [first internal user associated with first project]@[provider].com). The text editor can also be utilized to change contact information associated with the first internal user in the communication. For example, a body of the communicationmay include a telephone number or email address written in the message. The communications systemcan utilize the text editor to remove the telephone number or email address, and/or to add a project-specific telephone number or the project-specific email address to the body of the communication.

702 704 402 704 In some implementations, the communications systemcan predict a second internal user (e.g., the subject matter expert of the provider) to notify from information in the communication (e.g., the communication). For example, the communication could include natural language text, such as the body of an email, or the attachment or linking of a report or other document. The communications systemcan invoke the machine learning model to predict the second internal user to notify based on the natural language text. The machine learning model could be trained based on historical communications associated with the external user, the external organization, the project, and/or the internal users. For example, the machine learning model can be trained using a training data set including data samples representing parameters for historical communications, including communications linked to past projects including the external user and/or the external organization. The training can be periodic, such as by updating the machine learning model on a discrete time interval basis (e.g., once per week or month), or otherwise. The training data set may derive from multiple communications or may be specific to a particular communication (e.g., the communication). The machine learning model may, for example, be or include one or more of a neural network (e.g., a convolutional neural network, recurrent neural network, deep neural network, or other neural network), decision tree, vector machine, Bayesian network, cluster-based system, genetic algorithm, deep learning system separate from a neural network, or other machine learning model.

704 702 704 702 704 In some implementations, before transmitting the communication, the communications systemcan output a message to a GUI indicating that the communicationis associated with a project record (e.g., project 1). The communications systemreceiving, before replacing the email address of the first internal user with the project-specific email address, can receive an indication through the GUI to perform the replacing. For example, the first internal user might reject the replacing of their email address with the project-specific email address when the communicationis a personal communication (e.g., not associated with the project). The first internal user might later accept the replacing when a later communication begins to involve the project. As a result, the first internal user can control when replacing email addresses with project-specific email addresses occurs via a GUI.

8 FIG. 1 7 FIGS.- 800 800 800 800 800 To further describe some implementations in greater detail, reference is next made to examples of techniques which may be performed using a system for generating internal and external meeting invitations and/or replacing email addresses with project-specific email addresses.is a flowchart of an example of a techniquefor generating internal and external meeting invitations. The techniquecan be executed using computing devices, such as the systems, hardware, and software described with respect to. The techniquecan be performed, for example, by executing a machine-readable program or other computer-executable instructions, such as routines, instructions, programs, or other code. The steps, or operations, of the techniqueor another technique, method, process, or algorithm described in connection with the implementations disclosed herein can be implemented directly in hardware, firmware, software executed by hardware, circuitry, or a combination thereof. The techniquemay require authorization of an account administrator prior to use.

800 For simplicity of explanation, the techniqueis depicted and described herein as a series of steps or operations. However, the steps or operations in accordance with this disclosure can occur in various orders and/or concurrently. Additionally, other steps or operations not presented and described herein may be used. Furthermore, not all illustrated steps or operations may be required to implement a technique in accordance with the disclosed subject matter.

802 402 404 402 4 FIG. At, a system may receive a request for a meeting event having information that identifies an internal user that is internal to an organization and an external user that is external to the organization. For example, the communications systemofcan receive the requestfor a meeting event having information that identifies an internal user that is internal to an organization and an external user that is external to the organization. The communications systemcan receive the request through a GUI used by the internal user. The request for the meeting event may include information for a meeting, such as a date, a time, a location (e.g., a physical location and/or a virtual location), and invitees, including one or more internal users and one or more external users (e.g., an individual that is outside of the internal organization, and may be part of an external organization, such as another company, school, group, or entity).

804 402 406 408 4 FIG. At, the system may generate, based on the request for the meeting event, an internal meeting invitation and an external meeting invitation, the internal meeting invitation including at least part of the information and internal event details and the external meeting invitation including at least part of the information and external event details that are different from the internal event details. For example, the communications systemcan generate, based on the request for the meeting event, the internal meeting invitationand the external meeting invitationof. The internal meeting invitation can include the information and internal event details. For example, the internal event details may include an internally visible title, a link or an attachment that provides private information that is internal to the organization, a link to an application configured to run internal to the organization, and/or information about the external user or external organization. The external meeting invitation can include the information and external event details that are different from the internal event details. For example, the external event details may include an externally visible title, a link or an attachment that provides public information that is external to the organization, a link to an application configured to run external to the organization, and/or information about the internal user or the organization.

806 402 410 412 4 FIG. 4 FIG. At, the system may transmit the internal meeting invitation to the internal user and the external meeting invitation to the external user. For example, the communications systemcan utilize the internal transmit systemofto transmit the internal meeting invitation to the internal user (e.g., inside of the internal organization, such as inside of a firewall, within a network domain). In some implementations, transmitting the internal meeting invitation may include writing the internal meeting invitation to a digital calendar used by the internal user in the internal organization. The communications system can also utilize the external transmit systemofto transmit the external meeting invitation to the external user (e.g., outside of the internal organization, such as outside of a firewall, to another network domain). In some implementations, transmitting the external meeting invitation may include emailing a calendar file to the external user at a domain associated with the external organization.

9 FIG. 1 7 FIGS.- 900 900 900 900 is a flowchart of an example of a technique for replacing email addresses with project-specific email addresses. The techniquecan be executed using computing devices, such as the systems, hardware, and software described with respect to. The techniquecan be performed, for example, by executing a machine-readable program or other computer-executable instructions, such as routines, instructions, programs, or other code. The steps, or operations, of the techniqueor another technique, method, process, or algorithm described in connection with the implementations disclosed herein can be implemented directly in hardware, firmware, software executed by hardware, circuitry, or a combination thereof. The techniquemay require authorization of an account administrator prior to use.

900 For simplicity of explanation, the techniqueis depicted and described herein as a series of steps or operations. However, the steps or operations in accordance with this disclosure can occur in various orders and/or concurrently. Additionally, other steps or operations not presented and described herein may be used. Furthermore, not all illustrated steps or operations may be required to implement a technique in accordance with the disclosed subject matter.

902 702 704 7 FIG. At, a system may determine, based on a communication between at least a first internal user that is internal to an organization and an external user that is external to the organization, that the communication is associated with a project record in a project record data structure. For example, the communications systemofcan determine, based on the communicationbetween at least a first internal user that is internal to the organization (e.g., an individual that part of the internal organization, such as the company, school, group, or other entity) and an external user that is external to the organization (e.g., an individual that is outside of the internal organization, and may be part of an external organization, such as another company, school, group, or entity), that the communication is associated with a project record. The communications system can determine that the communication is associated with the project record in a number of ways. For example, the communications system can identify the external user, in the communication, in the project record (e.g., the external user may be a tracked contact that is linked to the project record via a project identifier). In another example, the communications system can identify a project identifier associated with the project record in the communication. In another example, the communications system can prompt the internal user through a GUI to confirm that the communication is associated with the project record before proceeding further. In some implementations, the communications system can utilize a machine learning model to determine that the communication is associated with the project record.

904 702 708 704 7 FIG. At, the system may replace, before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user. For example, the communications systemcan replace, before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user. Replacing the email address may result in a communication between the project-specific email address and the external user that may be transmitted, such as the communicationof. For example, the communication could be a message (e.g., an email or meeting invitation, based on a draft communication, such as the communication) that is ready to be sent external to the organization.

906 702 710 702 7 FIG. At, the system may transmit the communication from the project-specific email address to the external user. For example, the communications systemcan utilize the transmit/receive systemofto transmit the communication from the project-specific email address to the external user (e.g., outside of the internal organization, such as outside of the firewall, to another network domain, which may be associated with a domain at the external organization). Further, the communications systemcan copy the communication that is transmitted to the project record in the project record data structure.

The implementations of this disclosure correspond to methods, non-transitory computer readable media, apparatuses, systems, devices, and the like. In some implementations, a method comprises: receiving a request for a meeting event having information that identifies an internal user that is internal to an organization and an external user that is external to the organization; generating, based on the request, an internal meeting invitation and an external meeting invitation, the internal meeting invitation including at least part of the information and internal event details and the external meeting invitation including at least part of the information and external event details; and transmitting the internal meeting invitation to the internal user and the external meeting invitation to the external user. In some implementations, a non-transitory computer readable medium stores instructions operable to cause one or more processors to perform operations comprising: receiving a request for a meeting event having information that identifies an internal user that is internal to an organization and an external user that is external to the organization; generating, based on the request, an internal meeting invitation and an external meeting invitation, the internal meeting invitation including at least part of the information and internal event details and the external meeting invitation including at least part of the information and external event details; and transmitting the internal meeting invitation to the internal user and the external meeting invitation to the external user. In some implementations, an apparatus comprises a memory and a processor configured to execute instructions stored in the memory to: receive a request for a meeting event having information that identifies an internal user that is internal to an organization and an external user that is external to the organization; generate, based on the request, an internal meeting invitation and an external meeting invitation, the internal meeting invitation including at least part of the information and internal event details and the external meeting invitation including at least part of the information and external event details; and transmit the internal meeting invitation to the internal user and the external meeting invitation to the external user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for training a machine learning model to generate the internal meeting invitation and the external meeting invitation based on historical meeting information associated with at least one of the internal user or the external user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, generating the internal meeting invitation and the external meeting invitation comprises: receiving natural language text; and predicting the internal event details and the external event details from the natural language text.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating, in connection with the internal meeting invitation, a sub-record including an additional internal event detail; and transmitting the sub-record to a second internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, transmitting the internal meeting invitation to the internal user and the external meeting invitation to the external user comprises: writing the internal meeting invitation to a digital calendar used by the internal user; and emailing a calendar file to the external user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, transmitting the external meeting invitation to the external user comprises: replacing an email address of the internal user with a project-specific email address that is linked to a project record and the internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating the internal event details to include an internally visible title and the external event details to include an externally visible title.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating the internal event details to include at least one of a first link or a first attachment that provides private information internal to the organization and the external event details to include at least one of a second link or a second attachment that provides public information external to the organization.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for transmitting an .ICS file to the external user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the information includes a date, a time, and at least one of a physical location or a virtual location for the meeting event.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for receiving input from the internal user that specifies the information, the internal event details, and the external event details.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for utilizing a template to generate the internal meeting invitation and the external meeting invitation.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating the internal event details to include a link to an application configured to run internal to the organization.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating the internal event details to include information about the external user and the external event details to include information about the internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for invoking a machine learning model to generate the internal meeting invitation and the external meeting invitation, wherein the machine learning model predict the internal event details and the external event details from natural language text.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for invoking a machine learning model to generate the internal meeting invitation and the external meeting invitation, wherein the machine learning model predicts the internal event details and the external event details based on historical meeting information.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for generating a sub-record associated with the internal meeting invitation, the sub-record including an additional internal event detail; and transmitting the sub-record to a second internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for replacing, before transmitting the external meeting invitation to the external user, an email address of the internal user with a project-specific email address that is linked to a project record and the internal user.

In some implementations, a method comprises: determining, based on a communication between at least a first internal user that is internal to an organization and an external user that is external to the organization, that the communication is associated with a project record having a project identifier that is stored in a project record data structure; replacing, before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user; and predicting, using a machine learning model, a second internal user to notify from information in the communication, wherein the machine learning model is trained based on historical communications associated with the project record and the second internal user, and the second internal user is not an existing recipient of the communication. In some implementations, a non-transitory computer readable medium stores instructions operable to cause one or more processors to perform operations comprising: determining, based on a communication between at least a first internal user that is internal to an organization and an external user that is external to the organization, that the communication is associated with a project record having a project identifier that is stored in a project record data structure; replacing, before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user; and predicting, using a machine learning model, a second internal user to notify from information in the communication, wherein the machine learning model is trained based on historical communications associated with the project record and the second internal user, and the second internal user is not an existing recipient of the communication. In some implementations, an apparatus comprises a memory and a processor configured to execute instructions stored in the memory to: determine, based on a communication between at least a first internal user that is internal to an organization and an external user that is external to the organization, that the communication is associated with a project record having a project identifier that is stored in a project record data structure; replace, before transmitting the communication, an email address of the first internal user with a project-specific email address that is linked to the project record and the first internal user; and predict, using a machine learning model, a second internal user to notify from information in the communication, wherein the machine learning model is trained based on historical communications associated with the project record and the second internal user, and the second internal user is not an existing recipient of the communication.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for transmitting the communication from the project-specific email address to the external user; and copying the communication to the project record.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for receiving a reply to the communication from the external user; and forwarding the reply to the email address of the first internal user and a second email address of a second internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for terminating the project-specific email address after a predefined period of time to cause a reply to the communication that is addressed to the project-specific email address to be undeliverable.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for invoking a text editor to change contact information associated with the first internal user in the communication.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for outputting a message to a graphical user interface (GUI) indicating that the communication is associated with the project record; and receiving, before replacing the email address of the first internal user with the project-specific email address, an indication through the GUI to perform the replacing.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for changing, after transmitting the communication, a property associated with the project-specific email address to cause the project-specific email address to stop notifying the first internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for changing, after transmitting the communication, a property associated with the project-specific email address to cause the project-specific email address to start notifying a second internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for predicting a second internal user to notify from information in the communication.

In some implementations of the method, non-transitory computer readable medium, or apparatus, determining that the communication is associated with the project record comprises: identifying the external user in the project record.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for determining that the external user is a tracked contact that is linked to the project record via a project identifier.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for identifying the project record from a plurality of project records that are linked to the external user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, a reply to the communication causes a notification to the first internal user via a text message.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for changing, after transmitting the communication, a property associated with the project-specific email address to cause the project-specific email address to substitute the first internal user for a second internal user.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for receiving a reply to the communication; and transmitting a notification to the first internal user when a response to the reply is not detected within a predefined period of time.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for training a machine learning model to predict a second internal user to notify based on historical communications.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the communication is at least one of an email or a meeting invitation.

In some implementations of the method, non-transitory computer readable medium, or apparatus, the method comprises, the operations comprise, and the processor is configured to execute the instructions for changing, before transmitting the communication, contact information associated with the first internal user in the communication.

The implementations of this disclosure can be described in terms of functional block components and various processing operations. Such functional block components can be realized by a number of hardware or software components that perform the specified functions. For example, the disclosed implementations can employ various integrated circuit components (e.g., memory elements, processing elements, logic elements, look-up tables, and the like), which can carry out a variety of functions under the control of one or more microprocessors or other control devices. Similarly, where the elements of the disclosed implementations are implemented using software programming or software elements, the systems and techniques can be implemented with a programming or scripting language, such as C, C++, Java, JavaScript, assembler, or the like, with the various algorithms being implemented with a combination of data structures, objects, processes, routines, or other programming elements.

Functional aspects can be implemented in algorithms that execute on one or more processors. Furthermore, the implementations of the systems and techniques disclosed herein could employ a number of conventional techniques for electronics configuration, signal processing or control, data processing, and the like. The words “mechanism” and “component” are used broadly and are not limited to mechanical or physical implementations, but can include software routines in conjunction with processors, etc. Likewise, the terms “system” or “tool” as used herein and in the figures, but in any event based on their context, may be understood as corresponding to a functional unit implemented using software, hardware (e.g., an integrated circuit, such as an ASIC), or a combination of software and hardware. In certain contexts, such systems or mechanisms may be understood to be a processor-implemented software system or processor-implemented software mechanism that is part of or callable by an executable program, which may itself be wholly or partly composed of such linked systems or mechanisms.

Implementations or portions of implementations of the above disclosure can take the form of a computer program product accessible from, for example, a computer-usable or computer-readable medium. A computer-usable or computer-readable medium can be a device that can, for example, tangibly contain, store, communicate, or transport a program or data structure for use by or in connection with a processor. The medium can be, for example, an electronic, magnetic, optical, electromagnetic, or semiconductor device.

Other suitable mediums are also available. Such computer-usable or computer-readable media can be referred to as non-transitory memory or media and can include volatile memory or non-volatile memory that can change over time. The quality of memory or media being non-transitory refers to such memory or media storing data for some period of time or otherwise based on device power or a device power cycle. A memory of an apparatus described herein, unless otherwise specified, does not have to be physically contained by the apparatus, but is one that can be accessed remotely by the apparatus, and does not have to be contiguous with other memory that might be physically contained by the apparatus.

While the disclosure has been described in connection with certain implementations, it is to be understood that the disclosure is not to be limited to the disclosed implementations but, on the contrary, is intended to cover various modifications and equivalent arrangements included within the scope of the appended claims, which scope is to be accorded the broadest interpretation so as to encompass all such modifications and equivalent structures as is permitted under the law.