A service data record system (SDR) and a data record method used to record data of an electronic device, such as a point of sale or service (POS) device. The electronic device includes a plurality of electronic units and a control unit. The control unit is used to receive and sift electronic data set of the electronic units. The service data record system includes a storage unit and a micro processing unit, and the micro processing unit is connected with the storage unit and the control unit. The micro processing unit is used to receive the sifted electronic data and transmit all the received electronic data to the storage unit.
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1. A service data record system for use with a POS device, the POS device having at least one electronic unit and a control unit, the control unit being electronically connected with the at least one electronic unit for receiving an electronic data set from the at least one electronic unit and transmitting at least a part of the electronic data set to a remote monitoring equipment via first network connection, the service data record system comprising a data record device for saving data from the POS device, which are accessible for breakdown maintenance when the POS device is inoperable, wherein the data record device comprises: a storage unit; a micro processing unit electronically connected with the control unit and the storage unit for receiving at least a part of data of the electronic data set and transmitting all the received at least part of data to the storage unit, a remote monitoring interface electrically connected to the data record device for transmitting the at least part of data of the electronic data set from the service data record system to a remote monitoring equipment, and transmitting a control command from the remote monitoring equipment to the micro processing unit of the service data record system via I/O connection of the data record device and/or second network connection to have the micro processing unit execute a corresponding control process when the POS device is inoperable; and a power device for supplying electricity to the service data record system when the POS device is inoperable in order to perform transmission of the at least part of data and/or the control command between the service data record system and the remote monitoring equipment for breakdown maintenance of the inoperable POS device.
A service data recording system for a Point-of-Sale (POS) device. The POS has electronic components and a controller that sends data to a remote monitoring system via a network. The recording system includes a storage unit and a microcontroller. The microcontroller receives data from the POS controller and saves it to the storage unit. A remote monitoring interface allows the system to send POS data to the remote monitoring system and receive commands from it. When the POS is broken, this interface transmits specific parts of the POS electronic data to the remote monitoring system. It also lets the remote monitoring system send control commands to the microcontroller to perform maintenance tasks. A power supply keeps the recording system running when the POS device is down, enabling data transfer and command execution for troubleshooting.
2. The service data record system according to claim 1 , wherein the at least part of data of the electronic data set comprises at least one selected from a group consisting of a number of uses of the at least one electronic unit, a usage time period of the at least one electronic unit, a manufacture information of the at least one electronic unit, a firmware information of the at least one electronic unit, an unusual information of the at least one electronic unit, a repair information of the at least one electronic unit, a power-on information of the POS device, a power-off information of the POS device, and a sleep information of the POS device.
The service data recording system as described above includes the ability to record specific data from the POS electronic components. This recorded data includes at least one of the following: the number of times an electronic component has been used, how long an electronic component has been used, manufacturing details of the electronic component, the electronic component's firmware version, error or unusual information about the electronic component, the history of repairs done on the electronic component, when the POS device was turned on, when the POS device was turned off, or when the POS device entered sleep mode. This data aids in diagnosing problems when the POS device is not working.
3. The service data record system according to claim 1 , further comprising a terminal display electrically connected to the data record device for showing the at least part of data of the electronic data set when the POS device ( 31 ) is inoperable.
The service data recording system described above also includes a display screen connected to the data recording device. When the POS device is not working, this display shows the data from the electronic components. This allows a technician to view the data directly at the POS location for diagnostics, without needing to access the remote monitoring system.
4. The service data record system according to claim 1 , wherein the first network connection and the second network connection have a common network connection port disposed in the POS device.
In the service data recording system described above, the POS device uses a single network port for both sending regular data to the remote monitoring system and for the service data recording system to communicate with the remote monitoring system when the POS is inoperable. This means the POS device doesn't need separate network connections for normal operation and for maintenance or troubleshooting purposes.
Cooperative Patent Classification codes for this invention. Click any code to explore related patents in that topic.
October 23, 2014
June 13, 2017
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